Please complete the following New Client Registration Form to get started with our service. Or, if you would prefer, you may print the New Client Paperwork at the bottom of this page and fax or mail it to us.
SERVICE CONTRACT
TERMS OF CARE 1. Client authorizes Dog Days & Cat Naps to perform pet care as outlined in the New Client Registration form, which shall become part of this contract. 2. Client assumes responsibility for ascertaining the data on the form is complete and correct. 3. In the event of inclement weather or natural disaster, Dog Days & Cat Naps is entrusted to use their best judgment in caring for pet(s) and home. Dog Days & Cat Naps will be held harmless for consequences related to such decisions. 4. In the event of personal injury or illness of a Dog Days & Cat Naps representative, Client authorizes Dog Days & Cat Naps to arrange for another qualified person to fulfill responsibilities set forth in this contract.
LIABILITY 1. All pets are to be currently vaccinated. 2. Should a Dog Days & Cat Naps representative be bitten or otherwise injured by Client's animal, it will be the Client's responsibility to pay all costs and damages incurred by the victim. 3. In the event that Dog Days & Cat Naps is required to employ a licensed locksmith to gain entry into the Client's premise due to a malfunction of the lock or failure of the Client to leave a key, it shall be the responsibility of the Client to reimburse Dog Days & Cat Naps for all costs incurred. The Client expressly gives Dog Days & Cat Naps the authority to employ a licensed locksmith on the Client's behalf in the event of the aforementioned occurrence. In the event of an unintentional lockout of a Dog Days & Cat Naps representative, Client expressly gives Dog Days & Cat Naps the authority to employ a licensed locksmith to regain entry to the Client's premises, however Dog Days & Cat Naps will assume responsibility for the costs of such an unintentional occurrence. 4. Client expressly releases Dog Days & Cat Naps from liability due to: a) damage done by the pet(s); b) injury, disappearance, death, or fines due to the pet's access to the outdoors; c) any complication in administering medication to the pet; or d) the actions (or inactions) of other persons having access to the Client's premises.
TERMS OF PAYMENT 1. Pet care services will be provided at rates listed on the Rates page on our website. Rates are subject to change at any time without notice. 2. Client agrees to provide a credit card to hold pet sitting reservations. Client agrees to either a) pay by credit card, or b) make payment in full before the first pet sitting visit begins. If payment is not received soon after pet sitting assignment is completed, Dog Days & Cat Naps will charge the credit card on file for services rendered and/or reserves the right to refuse and/or continue pet sitting services. 3. Client understands that an unpaid balance due beyond 30 days will have a late fee of 1 1/2% per month (18% per annum) added to the unpaid balance. In the event it is necessary to initiate collection proceedings on the account, Client will be responsible for all attorney's fees and/or costs of collection. Dog Days & Cat Naps reserves the right to report unpaid balances to the appropriate credit bureaus. 4. Client understands that there will be a $20.00 handling charge for checks returned for any reason.
KEY RELEASE & VETERINARY PERMISSION Client authorizes a representative of Dog Days & Cat Naps to use client's house key(s) during the time s/he will be caring for client's pet(s). Since the pet sitting service does normally not keep keys on file, client understands that client will be provided a lockbox from the pet sitting service, or client will place house keys in a secure location outside client's home. Client understands that client's key will be returned to that location after each pet sitting visit.
Dog Days & Cat Naps is authorized to seek emergency veterinary care if necessary. Should specified veterinarian be unavailable, Dog Days & Cat Naps is authorized to approve medical care and/or emergency treatment (excluding euthanasia) as needed. Client is responsible for all medical costs and any expense incurred for food/supplies needed. FUTURE SERVICE Client authorizes this contract to be valid approval for future services permitting Dog Days & Cat Naps to accept client'stelephone reservations for service and enter client's premises without additional signed contracts or written authorizations.
KEY RELEASE & VETERINARY PERMISSIONClient authorizes a representative of Dog Days & Cat Naps to use client's house key(s) during the time s/he will be caring forclient's pet(s). Since the pet sitting service does not keep keys on file, client understands that client will be provided a lockboxfrom the pet sitting service, or client will place house keys in a secure location outside client's home. Client understands thatclient's key will be returned to that location after each pet sitting visit. Further, client gives Veterinarian listed above permission totreat client's pets should Dog Days & Cat Naps need to transport them to Vet for any medical reason. Client will be responsiblefor payment upon client's return.
IMPORTANT All reservations and cancellations must be made through the business office. Pet sitters do not handlereservations/cancellations directly. Dog Days & Cat Naps cannot be held liable for reservations /cancellations made through the pet sitters only.
Dog Days & Cat Naps usually does not keep keys "on file." This is for your protection. A lockbox will be provided to you (which is yours to keep) or you may arrange for another means of home access with your petsitter (leave key outside, use of garage keypad, etc).
A credit card is required to hold all pet sitting reservations. We will not charge your credit card unless that is your preferred payment method or your account balance becomes overdue. If you do not have a credit card, payment for services in full will be required before pet sitting begins.
All pet sitters have signed a non-compete agreement with the Company. They are not allowed to solicit or accept pet sitting assignments "on the side." Should they do so, they will lose their jobs as well as their liability and bonding insurance coverage provided through the company. Please help us to keep our good pet sitters on staff so that we may continue to provide quality care to the pets of Jacksonville.
During hurricane season, pet owners must have a Hurricane Contingency Plan in place for their pets. You should provide us with a local contact person (phone number and address) who can take in your pet(s) in the rare occurrence of a direct hit by a hurricane. If there are bridge closures, evacuations, tornados, etc. which make it difficult or impossible to pet sit in your home, we will need to transport your pet to a safe location should you not be able to return home. We will continue pet sitting as scheduled if at all possible.
